Shipping Policy

Thank you for shopping with us. We are committed to ensuring a smooth and reliable delivery experience. Below are the terms that govern our shipping operations.

1. Order Processing & Handling

We pride ourselves on speed and efficiency:

  • Next-Day Dispatch: All orders are processed and handed over to the carrier the next business day following payment confirmation.
  • Tracking Details: Your unique tracking number will be uploaded to your account and sent via email within 3 business days.

2. Delivery Guarantee (Customs & Transit)

Your investment is safe with us. We understand the complexities of international logistics.

  • Our Promise: If your package is lost in transit or fails to clear customs, we will provide a one-time reshipment of your order free of charge.
  • Customer Protection: To ensure your interests are protected, we take full responsibility for delivery issues beyond your control, provided the shipping address was entered correctly.

3. Shipping Rates & Delivery Estimates

Delivery timelines vary based on the destination and local logistics infrastructure:

DestinationEstimated Delivery TimePrimary Carrier
Southeast Asia~7 Business DaysDedicated Special Lines
USA9–15 Business DaysFedEx International
Australia9–15 Business DaysFedEx International
Brazil9–15 Business DaysFedEx International

4. Shipping Carriers

Unless a specific carrier is requested by the customer, we utilize the most reliable channels:

  • USA, Australia, & Brazil: Shipped primarily via FedEx International.
  • Philippines: Shipped via Dedicated Local Logistics to ensure faster clearance.

5. Payment Verification

For orders paid via Cryptocurrency (USDT/BTC), Alipay, or Western Union, processing begins immediately once the transaction is verified on the network or by our billing department.

Payment Options: While our automated system currently prioritizes Cryptocurrency, we are happy to facilitate other payment methods manually. Please reach out to our support team on WhatsApp
or at genixpep@gmail.com for assistance with alternative options.

6. Customs & Import Duties

While we offer a reshipment guarantee for seized items, customers are responsible for any standard local import taxes or administrative fees imposed by their country’s customs office upon arrival.